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Former Member
Aug 12, 2008 at 02:45 PM

"Error:13001. Product Not Registered with Update Service"



I continue to have problems installing my new product. I upgraded from CR 8.5 to CR XI. The install seemed to go okay, but I continue to have 'Register Your Product' on the Start Page.

If I click "Help/About CR" I can see that it is registered with my name, registration number and 25-char code. The 'Register Your Product' message does not go away though.

I've tried to re-register with the License Manager with the same results.

The CD's also installed CR XI without any Service Packs. It looks like there are 4 SP's out there so I tried to use the "Help/Check For Updates" link and I get this error:

"The Update Service does not recognize this product... Error: 13001. Product Not Registered with the Update Service."

I'm ready to return this product and cannot get any help by speaking to a person.