ServletExec: failed to parse servletexec.xml

[Former Member]

Hello

One of my users reported the BLS editor not displaying correctly, so after a quick investigation I figured it was a java problem and stopped the ServletExec-xMII service.

1. Now double-clicking StartServletExec.bat to start it up works, java.exe stays active and I can log into xMII with IE.

2. However, java.exe quits unexpectedly when I try to start it up it with the servlet exec service.

3. I've deleted and re-installed the servlet exec service using deletentservice.exe and installntservice.exe

4. ServletExec.log reports the following:

\[Mon Aug 11 23:26:22 CDT 2008\] ServletExec: failed to parse servletexec.xml

\[Mon Aug 11 23:26:22 CDT 2008\] ServletExec: caught exception - java.lang.NullPointerException

\[Mon Aug 11 23:26:22 CDT 2008\] java.lang.NullPointerException

I have a valid and viewable servletexec.xml file in ServletExecData identical to the file on our other systems. Does anyone know what's going on here?

xMII Product Version: 11.5.3 b66

Java Plugin Version: Sun Microsystems Inc. 1.4.2_13

Thanks

[Former Member · Accepted solution]

Rob, when ServletExec runs as a service, it is probably running under the "System Account" or some other account (you can check this from the Services control panel applet in Windows). What you (or your IT team) might have done is accidentally change the permissions on some folders/files so that this account cannot open the .xml file when running as a service. That's the first thing I'd check.

[Former Member · Accepted solution]

Rick, thank you for the suggestion. This certainly came down to an accidental permissions change on the containing folder.

Cheers.