Offline Work Item Execution in Email (Outlook)

[Former Member]

Hi All,

I am researching the viability of using the email functionality of executing work items offline via WI_MAILREC and transaction SO28.

I am looking for any hints, tip and tricks, or guidence?

My client wants to easily deliver work items to decision makers via a single-sign on process either through a web portal UWL or outlook.

Thanks in Advance

David Cooper

[Former Member]

Thanks for all your help on this issue

[martin_nooteboom]

Hi David,

There is an option to do offline approval, but you will need to create your own class to process the returned e-mails. You can set this class in SO50. In SRM you have this option as an standard, check the SAPHelp for this. Just look [here|http://help.sap.com/saphelp_srm50/helpdata/en/ee/8804050393ea4596330fe181092003/frameset.htm] for some inspiration.

You also need to make sure that the reply e-mails are sent to the SAP System and that inbound processing is activated.

Regards,

Martin

[Former Member]

Hi David,

I'd definitely suggest you to use UWL if you already have an SAP Portal.

The other possibilities are:

- Full synchronisation of Outlook with the SAP inbox. Most probaly SAP Duet can do that. Other solutions are either no longer supported (i.e. SAP MAPI), or either not quite stable (my own experience with some third party products).

- Sending emails in outlook for each workitem in your SAP inbox (i.e. RSWUWFML2 report or extended notification, see reply from Mike). The big disadvantage in my opinion is that the emails sent by these two functionalities are not synchronised with the SAP inbox, i.e. they are not removed from your email client once the workitem has been processed. This can get very annoying if you have workitems sent to several users at the same time, because when one of the agent executes and completes it the emails are still in the mailboxes of other users eventhough the workitem is completed.

Cheers,

Patrick

[pokrakam]

Hello David,

Have a look at [Extended Notifications|http://help.sap.com/saphelp_nw70/helpdata/EN/d5/581ee8d56f1247bf34cfcd66d16d81/frameset.htm] (SWNADMIN), they're designed to do exactly that.

Cheers,

Mike