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ITS Login screen behavior different on 2 clustered servers(BBP)-config same

We have a production server(s) for Standalone ITS 6.2 (BBP) with 2 hosts and this is load-balanced and clustered.

The templates for (BBP) bbpstart and bbpglobal for the affected instance are identical on both physical servers.

The services on both the servers are also identical. But yet, Login behaviour on the 2 servers are different.

The servers are :-

Prd: (Instance) WEP on server it03 and it04 port 82

URL: http://it03:82/scripts/wgate/bbpstart/!

or URL:

http://it04:82/scripts/wgate/bbpstart/!

Production cluster URL - http://clusterits20:82/scripts/wgate/bbpstart/!

The problem is as follows :-

'The basic issue is that the users have to click on the 'enter' button on the BBP login screen (for server it04) main BBP screen, (hitting/pressing 'Enter' button doesnt work).

But on server IT03 users can just press enter on the login screen on their keyboards for IT03 (server it03) to login ! ..... so depending on which server they connected to within the cluster address they would have to press or click buttons etc to get past the BBP login screen.'

The templates for bbpstart and bbpglobal for the are identical on both physical servers.

The services on both the servers are also identical.

Please advice on how to solve this issue.

Thanks and regards

Avinash

Edited by: Avinash Rajan on Aug 11, 2008 5:33 PM

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  • Posted on Aug 12, 2008 at 06:29 PM

    Hello Avinash,

    Did you check the template bbpglobal/99/login.html? That is the actual file being used for the bbpstart service logon screen. The login.html should contain a function for login using the enter (function loginOnEnter(theEvent)). Maybe this is missing from your it04 server?

    I would recommend publishing the bbpglobal Internet Service to your it04 server again.

    Edgar

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