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Unable to populate extension field added in the Utilities Financials Work Center

Mar 14 at 06:43 AM

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incident-utilities-financials-c4c.txtWe need to add and populate an extension field as a column in the Utilities Financials Work Center of Private Account TI, in the Open Items Data List. We have successfully added the extension field 'Deferral To', but we are unable to trigger the logic written in the Utilities Extensibility XBO, OpentItems.node. Please help us locate a suitable way to populate the field. We have already tried the KUT approach as well but were unable to locate any data sources/Services where we can add the service integration to populate the field.

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Best Answer
John Paul
Mar 15 at 04:20 PM
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Hi,

You cannot use SDK events of UtilitiesExtensibilityBO for filling the extension fields.

As the data for most of the Utilities specific UIs are coming through online call - you need to enhance the pre-delivered application specific Enhancement implement options.

You can refer our admin guide :-

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/87803df6880c47b2a9c0efaa3edb05de.html

Also there are some improvement done in the area of getting the information from ISU, for that you can refer below blog :-

https://blogs.sap.com/2018/02/20/c4c-utilities-simplified-extensibility/

About Enhancement implementation option details:-

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/a4e835e6b8534656a2260fc79a655f63.html

Regards,

John

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