Print Layout Designer - inconsistent output

[Former Member]

Hi,

We have received consistent compaint from our client that the output of Print Layout Designer are inconsistent.

Eg: The same PLD template is used for An invoice print out from 2 different workstation. However, workstation A display the format properly, workstation B will have missing lines between boxes or the alignment is not displayed properly.

We have also recently encountered the problem that our client export the invoice to Acrobat and then print it. However, it displays properly for workstation with Acrobat version 8, 9, but missing lines for version 7.

Another scenario could be the form is displayed properly on the screen, but the physical print out to a printer is not consistent.

We really appreciate some share of thoughts here. Is switching to other report writer, eg: Crystal Report, the only option?

Edited by: Shwu Hua Gan on Aug 10, 2008 2:57 AM

[Former Member]

Hi Shwu Hua,

You can ask your client to check the printer driver first if they print to the same printer. If the printer is different then they may need to reinstall printer driver to try.

B1 support lower version Acrobat beeter. Version 9 is reported causing lots of problems. Change back to Acrobat 7 if possible.

Thanks,

Gordon

[Former Member]

Gordon,

Thanks for replying.

This is what happen to our client.

The font size of the customised PLD SAP Invoice is size 5. In order to preview the layout, they have to preview in PDF, once they are happy with the details and then print.

In some workstations, there are Adobe Reader version 8 or 9. In a couple of workstations, there are Adobe Acrobat version 9.

Let's say, there are 2 fields with the following properties:

Field A, Left = 0, Width = 10.

Field B, Left = 10, Width = 10.

Adobe Acrobat version 9 display the border of the field properly. However, those with Adobe Reader 8 / 9 will see gaps between fields.

If we change them as follows the field the gap;

Field A, Left = 0, Width = 10.

Field B, Left = 9, Width = 11,

Then those with Adobe Acrobat version 9 is missing the border for because Field A overlaps with Field B. But Adobe Reader 8/9 will print fine. It also works fine if user click 'Print Preview' as normal and then click 'Print'

Does anyone knows whether this inconsistencies is caused by

- printer drivers; or

- Adobe; or

- SAP Business One.

[Former Member]

Hi,

This is probably caused by printer driver. Also the default printer that you have set in the document properties which might vary client to client.

My suggestion would be if your client is referring only pdf to view and print then better install "primo pdf" its a virtual printer tool. Once installing this tool you will find a printer named primo pdf in the printer and faxes window set this as a default printer and now in SAP business one in any transaction just click on the print button you find the preview in the pdf format . This tool is free just hit primo pdf in google you will find the way to download.

Regards,

Aditya.

[Former Member]

Aditya,

Thanks for sharing.

Does that mean if we install the program as you have suggested, it will consistently display the same format without any inconsistency?

[Former Member]

Yes, you are exactly right. Try it and let me know.

Regards,

Aditya