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C4C Error when we try to simulate a Sales Order: No sales area could be determined

3 days ago


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Hello SAP Community!

We are facing an error when we try to Simulate a Sales Order (the objective is Replicate the Price Condition from S/4 HANA)

After click on Simulate


We are getting these errors


Price procedure code is missing

(DEVCLNT102) Pricing data could not be read

(DEVCLNT102) Sales document was not changed

(DEVCLNT102) No sales area could be determined

In HCI the Request is processed correctly


In S/4 Hana I'm able to see the request too with successfully status (COD_SALESORDER_SIMULATE interface)


In the details, xml from that request I'm not able to see the <SALES_ORG> value field, is empty


Even though the system is sending it


So, maybe for that missing field we are getting the "(DEVCLNT102) No sales area could be determined" error

This functionality already worked, we do not know what could have happened?

Could you provide some feedback? What should we check? any mapping?

Thanks in advance!

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3 Answers

Juan Carlos Camacho Garduño 2 days ago

Hello guys!

Just to update

We found that the <SALES_ORG> is being sent by C4C (*MX01 in the image)


The iFlow is processed successfully in HCI.

The request arrives to S/4 Hana, but the <SALES_ORG> value field, is empty


This functionality already worked, there is no apparent reason for the issue.

But anyway, we double checked HCI, the "Request Sales Document Data from SAP Business Suite iFlow" and it seems there is no mapping from C4C 'SalesOrganisationID' to <SALES_ORG>, but not sure if this is the root cause???


There is another mapping from C4C 'RecipientSalesOrganisationID' to <SALES_ORG>, we dont know whats is 'RecipientSalesOrganisationID' purpose.


So, this scenario already worked, there were no changes at HCI level that's why no sure if this is the root cause.

Could you provide some feedback?, We also sent a SAP Support ticket

Thanks in advance!

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Keshav Harake 3 days ago

HI Juan,

Its helpful blog please check once !



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Hi Juan,

As Keshav mentioned, if go through the blog, it talks about the ID Mappings for Sales Area(Sales Org) data.

Kindly check your system for ID Mappings for Sales Orgs, also make sure you have adequate code list mappings for Distribution Channel and Division.


Shivanand B H

Shivanand Hangaragi
2 days ago

Hi Juan,

RecipientSalesOrganisationID is the field which should be filled by C4C, with help of ID Mapping. This element represents the external id of the Sales Org. Since you had not maintained the ID Mappings, RecipientSalesOrganisationID wasnt filled, hence S4 didnt receive the Sales Org info.

Maintaining the ID Mapping should resolve the issue.


Shivanand B H

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Hello Shivanand!

The C4C functional team sent me this image about the mapping configuration.


Honestly, I need more details about the fields, I already ask them, but not answer yet about the RecipientSalesOrganisationID field.

Could you provide some guide, steps about where can I find by myself the ID Mapping Section with all the Fields details? To see if they are already mapping that field.

Thanks for feedback!