Businessobjects cannot connect to hcp

[Former Member]

Hi colleagues,

I want to new a connect to hcp. But there is an error.

Thank you for your help!

[Former Member]

Hello Yuling,

apologies as the notifications did not seem to work for me so I missed your replies.

I spoke with SAP Development and support for Trial HCP databases was added in Wave 2016.21 which is deploying now. Once deployed on your tenant you will see "Trial" under "Landscape Host".

Thank you

James Anderson
SAP Product Support

[Former Member]

Hello James,

Thank you for your information and support!

Best regards,

Yuling

[Former Member · Accepted solution]

Hello,

I closed this question, because I succeed in connecting to HCP by using "proxy" mode.

Thank you for your attention.

Yuling

[Former Member]

Hello Yuling,

please verify that the SYSTEM user has been granted the "sap.bc.ina.service.v2.userRole::INA_USER" role.

Please also verify that Web Access has been turned On for the healthband database.

Thank you

James Anderson
SAP Product Support

[Former Member]

Hi James,

Thank you for your respond.

I added the role- "sap.bc.ina.service.v2.userRole::INA_USER" to SYSTEM user.

And also the Web Access for healthband database is turned on.

But still I received the same error message-"Failed to connect to system;"

Please check details in the screenshot.

Could you please help to have another look at this issue?

Thank you very much!

Best regards,

Yuling

[Former Member]

Hi James,

My tenant URL is https://dev-i308418.ap1.projectorca.cloud .

I think it's the friendly URL.

Best regards,

Yuling

[denis_konovalov]

I think for this one you need to contact SAP Support via an Incident.

[Former Member]

Hi Denis,

Thank you for your advice!

But I don't have the s-user ID. How could I get SAP Support via an Incident?

Best regards,

Yuling

[Former Member]

Hi Denis,

Thank you for your reply.

But before this, we were always asking questions and discussing in SCN...

Don't know why after upgrade, SCN becomes so quiet...

Best regards,

Yuling