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Lumira Designer Crashes while opening saved Dashboards

Hello Folks

When I try to access the dashboards from BI Launchpad, the Lumira designer crashes with the following error (screen shot attached).

Java was started but returned exit code= -805306369

-XX: +HeapDumpOnOutOfMemoryError

The source is HANA views and Lumira version is 2.0.

Can anyone help me out. Thank You.

- Arun

error.png (197.5 kB)
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4 Answers

  • Mar 17, 2018 at 04:37 AM

    Try to reduce the memory settings on the ‘SapLumiraDesigner.ini’ file located in the SAP Lumira Designer installation directory. You can see more about it on the heap dump allocation and permanent generation memory parts of this blog post:

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    • Hello Arun, what do you need a workaround for? Did it start crashing again or you are having delays in editing Lumira Dashboards?

      If it is the delays, please check the following KBA:

      1931691 - Performance hints for Design Studio/Lumira applications

      If it started crashing again, does it crash with the same error message?

  • Mar 15, 2018 at 06:33 AM


    Where is your lumira designer located?....Is it located in your local computer connecting BO server via vpn? or it is located in citrix environment?

    Atleast in one of the scenario, i have observed this behavior with my client tool to open the dashboards and in my scenario few automated system updates(however i dint the exact root cause what file corrupted) caused the issue to open the dashboard...Resetting/complete format of the computer solved the issue.

    btw, How heavy your dashboard size is?...are you using too many images or data sources and compoenents?


    Lakshmikanth Adharapurapu

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    • Hi Lakshmikanth

      Thank you for your response. My Lumira designer is located on the local computer connecting to BO server through VPN. This is a strange issue where at times the dashboard opens fine and sometimes not.

      The dashboard is bit heavy with map components and charts.

      - Arun

  • Mar 16, 2018 at 06:23 AM

    Hello people

    Is there any relation between Google Chrome and Lumira. I happened to see a KBA 2072965 which explains that we need to uninstall google chrome and then reinstall lumira.


    Any suggestions please.

    - Arun

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  • Oct 18, 2018 at 08:11 AM


    When i am trying to open any existing document in lumira designer, it hangs and i get the below error.

    BI exception with class "BicsHttpInaAuthenticationException" and message "Unexpected exception".

    Can somebody suggest here if there are any work arounds.



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