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Can an OSS message pass the updates in it to a ServiceNow incident and vice-versa?

We are trying to achieve the following: Whenever the state of a ServiceNow incident is changed to a particular value, there should be an SAP OSS message created in SAP Service Marketplace with the details present in the incident. In case, a corresponding SAP OSS message already exists, that should get updated with the same details. Then when the SAP OSS message is updated by SAP, the updates should flow back into the ServiceNow incident and also change the state of the incident. What is the set up required to achieve this?

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1 Answer

  • Mar 28 at 07:20 PM

    Hi Dipyaman,

    This is something you might consider: https://sta-technologies.com/integrate-servicenow-and-sap/

    It's an add-on that allows you to integrate SAP and ServiceNow either using the REST API or Inbound Email Actions.

    It can be customized and a two-way integration can be set up.

    Feel free to contact me in private for more information.

    Cheers,

    Tamás

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