Hello Everyone,
We have been experiencing system crashes when printing certain marketing documents. The crashes seem random (no BP's in common, no items in common etc..). Thinking it was our custom PLD layouts, we redesigned all of our layouts starting from the system layouts to ensure clutter-free templates with simple conditions. To confirm the new PLDs were working, we opened previous documents that crashed and we were able to print.
Once we were live with the new PLD there was no crashing at first, but then it slowly began to reappear in the quote, sales order and delivery documents. It is gradually getting worse.
The system only crashes when you prompt it to print the affected document. All other functions are working properly.
Has anyone else experienced a similar issue?
Thank you in advance,
Tamara