Skip to Content

Business Role Assignment

Mar 09 at 12:32 AM


avatar image

Hello Experts,

I have an issue related to CRM WebUI Business Role assignment, hope you can provide some pointers to resolve this.

Scenario: We have thousands of call center users across the globe using IC role. There are different IC business role depending on geography and business function. These roles are assigned using the org structure assignment. Some users are assigned to multiple positions depending on function and get multiple role access.

Issue: We want to assign a new business role (Non IC based) to all the users in addition to there current role provided by current org setup. I'm not able to figure out how to achieve this, i don't want to create a new org node and assign all users there.

Please let me know if someone knows of any way to achieve this, standard or a BADI where we can add the new business role on role selection screen once a user login to CRM WebUI without impacting current setup.



10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Varun Agarwal
Mar 12 at 08:48 AM

Hi Vikas,

To achieve this, you may try to enhance method LOAD_FROM_ORG_MANAGEMENT of class CL_CRM_UI_PROFILE_DETERM.

You can just add the desired business role to the me->profiles_nested table at the end of the method. So, it will first take everything from the org unit and then last one will be added.

Best Regards,

Varun Agarwal

10 |10000 characters needed characters left characters exceeded