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Unable to start or delete Java app on HCP

Oct 29, 2016 at 08:06 PM


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Dear All,

I have a java application on HCP which was up and running. However, since last one day the application does not start and gives a message

"Unable to start application pvsprocessingapp: The application you are trying to start has a failed or starting process. Stop it and try starting again"

I tried to delete the application as well, but here as well it fails with error "Unable to delete application <app>: Internal Server Error (500)"

Could somebody help us out, as i would not want to delete this app, as i would loose the configuration and bindings associated with the app.



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Best Answer
Anton Levin
Oct 29, 2016 at 08:16 PM

Hello Anit,

I'd suggest to use Neo Console Tool "status" command [1] with a "show-full-process-id" flag and get a process ID of your app, the you may stop that "corrupted" process by its ID with "stop" command [2] (use "application-process-id" argument). After that you should be able to start application normally.





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Hello Okan, log output suggests to check your proxy settings (they are configured in neo.bat | files which located in the "tools" directory of your SDK). Regards, Anton


Hello Anton,

Wish I could redirect this solution to a proper question on its own but due to platform constraints, we cannot do so. Would you say this issue reported by Okan is also clarifying or providing a solution to the parent question, authored by the OP Anit? If not, this should have its own thread. Do you mind copying over this solution to the actual question here:

I believe Okan's comment here instead needs to be handled as it violates our ROE.

Best regards,

Sajid Amir


Hello Anton,

i am fixed proxy problem. But I have VM_FAILED status

my log:

2017-06-16 18:22:48,056 INFO [main] Arguments: --account xx --application-process-id xx --user --host --synchronous 2017-06-16 18:22:49,228 INFO [main] Starting execution of command [stop] 2017-06-16 18:22:49,248 INFO [pool-2-thread-1] Loaded properties file [/tmp/] 2017-06-16 18:22:49,250 INFO [pool-2-thread-1] Currently running SDK version validity check for user SDK version: 3.3.9, landscape: and runtime: neo-java-web 2017-06-16 18:22:51,399 INFO [main] Your SDK is the latest version. 2017-06-16 18:22:51,401 INFO [main] Command [stop] init() finished for [2173] ms 2017-06-16 18:22:58,706 INFO [main] Update state of process to TargetProcessState [processState=STOPPED, loadBalancerState=null] 2017-06-16 18:22:58,707 INFO [main] NOTE: csrfToken init >> Fri Jun 16 18:22:58 EET 2017 2017-06-16 18:22:58,768 INFO [main] csrfToken = [] 2017-06-16 18:23:19,848 INFO [main] Command [stop] cleanup() finished for [2] ms 2017-06-16 18:23:19,849 FATAL [main] (!) ERROR: Waiting for status failed; [Fri Jun 16 18:23:19 EET 2017] Application [null] is in status VM_FAILED after 20809 ms Waiting for status failed at at at at at at at at at Caused by: [Fri Jun 16 18:23:19 EET 2017] Application [null] is in status VM_FAILED after 20809 ms at at at java.util.concurrent.Executors$ at java.util.concurrent.FutureTask.runAndReset( at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301( at java.util.concurrent.ScheduledThreadPoolExecutor$ at java.util.concurrent.ThreadPoolExecutor.runWorker( at java.util.concurrent.ThreadPoolExecutor$ at