on 08-04-2008 12:45 PM
We have a five user licence pack for Crystal Reports XI. We've stupidly lost the product activation code. I've phoned up numerous times to get the code reissued. I've filled in a form on the website as instructed but nothing ever came back.
I've phoned again. Today I was told that the only way I could find out what the product activation code was that we were assigned was to post a message on this forum!
Can somebody tell me who/where I contact to get my activation code reissued? I have the release CDs in front of me... but there is no activation codes on the CD.
I KNOW we have a five user licence for the product.
Please help.
Hello Alex
pls call the Customer Service team or follow link:
http://www.businessobjects.com/company/contact_us/
Please choose the country you work in.
There is also a form you can fill out to request help.
Please make sure that you have all of your purchase information ready:
eg purchase order number, where you purchased the product
Hope this helps
Falk
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I see my last message was accepted. I will try again to say that this the worst customer experience I have ever experienced. I have made eight different phone calls during the last week to try to resolve this.
I filled in web forms a week ago and had no reply.
People on the telephone tell me that they cannot help me - they say I can only post messages here. I have tried so many different numbers - each time people give me another one.
I have filled in other web forms, but was told after giving all my details that I could not submit the form because my email address was not registered.
Then - finally I try to explain myself on here, in perfectly reasonable language and the system tells me that I have used unacceptable phrases. I repeat - your company is treating me in the worst way possible.
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