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Trigger campaign email not sent

Mar 07 at 02:31 PM

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We have a trigger campaign created on a "checkout success". When such an interaction is received, email is not sent though SLG1 log says

"Action 1(SEND_EMAIL) of trigger 1(SHOP_CHECKOUT_SUCCES) of campaign 0000000242 scheduled."

Does it mean that issue should be investigated at an email service provider or is it hybris marketing issue?

Maris

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2 Answers

Kunal Bansal
Mar 07 at 02:39 PM
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Dear Maris,

You got it right, please investigate the email service provider, why emails were not sent!

Best Regards,

Kunal

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Maris Sauka Mar 07 at 03:03 PM
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Actually I just found out that email was not sent, because communication channel limit was reached. I found that by looking in to the interactions table for that campaign.

Issue solved, though logging could deserve a better.

Maris

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