Recently I was working on a new report generated through Crystal Reports, and I finally got it to work. The problem I am running into now is that I have to import the report into PlexIS Claims Manager (www.plexisweb.com). I have documentation on how to do this, and have followed the step-by-step instructions to do so. One of the steps requires placing the file in a reports folder, along with a corresponding .rcg file for the report. The PlexIS administrator utility then updates, "using up" the .rcg file and saving the .rpt file. The problem I am running into is at this step, when I update the reports both the .rcg and .rpt files mysteriously disappear. I have contacted PlexIS tech support, only to find out that they have never seen anything like this happen before and have no idea what the problem could be. Does anyone have any suggestions?