Crystal Reports and PlexIS

[Former Member]

Recently I was working on a new report generated through Crystal Reports, and I finally got it to work. The problem I am running into now is that I have to import the report into PlexIS Claims Manager (www.plexisweb.com). I have documentation on how to do this, and have followed the step-by-step instructions to do so. One of the steps requires placing the file in a reports folder, along with a corresponding .rcg file for the report. The PlexIS administrator utility then updates, "using up" the .rcg file and saving the .rpt file. The problem I am running into is at this step, when I update the reports both the .rcg and .rpt files mysteriously disappear. I have contacted PlexIS tech support, only to find out that they have never seen anything like this happen before and have no idea what the problem could be. Does anyone have any suggestions?

[Former Member · Accepted solution]

Call them back and ask them what version of Crystal Reports their application is compatible with.

i.e., have you installed a newer version (you didn't mention the version) and their application may have the runtime files for a previous version of CR.

If you are reporting off their data and viewing the report through their application (not directly from you CR) then the ball would be in their court so to speak.

[Former Member · Accepted solution]

The version of Crystal Reports I am using is the same one they suggested as being the most compatible with their software. Once the report is made it's no longer viewed through Crystal Reports, hence writing an .rcg file and exporting to PlexIS. We also have several other reports already imported successfully, having used the same version of Crystal Reports as the report we are having trouble with.

[former_member260594 · Accepted solution]

Luke,

As this is only occurring when the plexis updater is invovled I would recommend contacting Plexis support again and asking if there is any tracing that can be done on their end when the updater runs.

[Former Member · Accepted solution]

I've made some progress since my last post. I've been talking to PlexIS tech support, and finally managed to update with my report. The issue I have now is that when I try to run the report through PlexIS Claims Manager, the report errors out. Not only that but even though the .rcg file that was used for the report calls for 3 of the data fields to be required, when the report runs all 13 of the fields in the report appear as required fields.