Error creating subsequent activity in Interaction Center CRM.

[617924547]

Good afternoon experts,

I'm having a problem with the Interaction Contact Center CRM. When I create a subsequent activity from a call I get an error in the following method:

DATA: lr_transaction TYPE REF TO if_bol_transaction_context.

lr_transaction->check_save_possible( ).

It does not allow me to save the activity and gives the following error (ERROR message when save Brol Interaction Center IC_AGENT) :

- The current object can not be recorded due to problems with contact data. (ICCMP_BTX - 025)

- It is not allowed to record (ICCMP_BTX - 004)

I have seen that the next event is not thrown well and the RV_RESULT variable is not marked with 'X':

Thank you very much.

[617924547 · Accepted solution]

Hi Bruno,

Thank you very much for your answer. The problem was that I had to perform a parameterization task after the transport that I had forgotten.

Regards.

[kishorekumar_vemula · Accepted solution]

Hi F.Bareera,

Even i am also facing the same error ICCMP_BTX - 025 that restricts from saving the transaction only to IC Agent users.

Could you please let me know what parameters have you maintained to resolve the issue.

Regards,

Santhosh Kumar. K

[BGarcia]

Hi Francisco,

Can you check if you have any implementation of ORDER_SAVE badi active? If so, try to debug method CHECK_BEFORE_SAVE of corresponding implementation. It might help you a little more.

Kind regards,
Garcia