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C4C Assignment Replication in shows no assignment in C4C

We are sending attached Payload via CPI to C4C Webservice "assignment replication in" without an error in monitoring of webservices.
The emloyee 18 exists with working time and the request contains the itm UUID. Inside C4C we can't see any assignment.
payload-assignment-replication-in-c4c.txt

Is there something missing to see an assignment in C4C ?

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3 Answers

  • Best Answer
    Jul 18 at 07:57 AM

    After several discussions with SAP Support we found that the Interfaces for MRS are in a very early state.
    A lot of fields in this webservices are declared but only prepared for later usage.

    Answer from SAP Support:
    Regarding fields used for Assignment creation are as below.

    1. TicketUUID/ItemUUID - for which the assignment is being created
    2. AssignmentUUID - MRS Assignment UUID
    3. Resource ID - Technician ID for whom the Assignment is being created
    4. Start/End Date Time
    5. Description
    There are additional fields in the interface which were created for future use.
    Currenlty we use only above fields for creating an Assignment.

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    Former Member
    Mar 11 at 12:39 AM

    Please check the following points:

    1. The Assignment message to C4C should contain the Ticket UUID in the format like (00163E06551B1EE88887361B6C88AD3C). It should be the Ticket UUID for which the assignment is being created.

    2. The Assignment message to C4C also needs the Ticket Item UUID in the same format (00163E06551B1EE88887361B6C88AD3C). It should match the Ticket Item UUID for which assignment is being created. Both the Ticket UUID and Item UUID is sent out of C4C as part of the DemandReplication outbound message, when a ticket is released for scheduling

    3. The Resource ID contained in the Assignment message, should have an ID Mapping to a C4C Service Technician (Employee).

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  • Mar 16 at 08:30 AM

    Filling the Request with the attached Payload including UUIDs and calling the webservice there's an error Message: " Web service processing error; more details in the web service error log on provider side (UTC timestamp 20180612093410; Transaction ID 00163E10B4641ED89BC4785C004C4A30)"
    C4C shows no web service error for this message at all.

    How can the error be fixed ?

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