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C4C Assignment Replication in shows no assignment in C4C

Mar 08 at 08:59 AM

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We are sending attached Payload via CPI to C4C Webservice "assignment replication in" without an error in monitoring of webservices.
The emloyee 18 exists with working time and the request contains the itm UUID. Inside C4C we can't see any assignment.
payload-assignment-replication-in-c4c.txt

Is there something missing to see an assignment in C4C ?

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2 Answers

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Former Member
Mar 11 at 12:39 AM
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Please check the following points:

1. The Assignment message to C4C should contain the Ticket UUID in the format like (00163E06551B1EE88887361B6C88AD3C). It should be the Ticket UUID for which the assignment is being created.

2. The Assignment message to C4C also needs the Ticket Item UUID in the same format (00163E06551B1EE88887361B6C88AD3C). It should match the Ticket Item UUID for which assignment is being created. Both the Ticket UUID and Item UUID is sent out of C4C as part of the DemandReplication outbound message, when a ticket is released for scheduling

3. The Resource ID contained in the Assignment message, should have an ID Mapping to a C4C Service Technician (Employee).

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Bodo Körner Mar 16 at 08:30 AM
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Filling the Request with the attached Payload including UUIDs and calling the webservice there's an error Message: " Web service processing error; more details in the web service error log on provider side (UTC timestamp 20180612093410; Transaction ID 00163E10B4641ED89BC4785C004C4A30)"
C4C shows no web service error for this message at all.

How can the error be fixed ?


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