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Solution document attachment document shows blank page

Dear colleagues,

We are using Solution Manager 7.2. I accessed to transaction SOLDOC. There I made structure of folders to describe solution. Then I add some document with right click New->Documentation->Document(Upload). Document is attached and can be found in list, but when i try to open (display) system opens blank page (about:blank) in new browser session. When I choose Edit Online system open document in respective application (word, excel…) and here I don’t see issue. But I can’t display document.

Could you help me how to solve this?

Best regards,


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3 Answers

  • Mar 08, 2018 at 02:15 PM

    Good morning,

    Follow these instructions, and let me know!

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    • Hi Alexandre,

      I tried this but issue remains. Maybe I did something wrong because i didn't understand what means "Fill anonymous logon data". should i fill client, user name and pass or what? how to do it?

      Also i didn't understand how to do this step "Also confirm, CONTENTSERV is using user type 'Service', should not be 'System'."

      Kind regards,


  • May 26, 2018 at 11:00 AM

    Hi *,

    I do have the same problem on SolMan 7.20 SPS06. Note 2482628 does not help, because it covers the use with a Content Server. Wedo not have one.

    Any suggestions?

    Many thanks and best regards


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    • Hello Matthias Dörfel,

      Solution Manager has inbuilt document management system(internal content server) so you don't need a separate one. Thus you need to activate the bsp or this service as per SAP note shared that it is active

      please check below sap notes too

      2450482 - Display Link: Show logical Document URL

      1065378 - Web links not displayed w/ external URL

      2453585 - Missing authorization checks for document version content display

      1389817 - Display of documents with signature via URL in Web browser



  • 3 days ago

    Hi Harry,

    Recently I have had the same problem. In my case I did the following:

    1. Download and install ACF software.

    2. Adjust parameters for internet Explorer.

    3. Restart services (SolmanDoc and smud_frame).

    And don´t forget install certificates.

    Best regards.

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