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Error message when save Brol Interaction Center (IC_AGENT)

Mar 07 at 04:13 PM

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Former Member

Hi experts,

I have a problem when save from Brol Interaction Center (IC_AGENT).

Error message:

ICCMP_BTX - 004 - Saving is not allowed

ICCMP_BTX - 025 - Current object cannot not be saved due to Interaction record issues.

any suggestions?

Thanks in advance!

Kind regards

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2 Answers

Corrine Guan
Mar 08 at 02:07 AM
1

Hello Schez,

One possibility is codes in BADI ORDER_SAVE.

Please check if you have any implementation of BADI ORDER_SAVE.

If yes, comment all of the codes inside the implementation and try again.

Best Regards, Corrine

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Former Member

Hello Corrine,

I have checked the BADI ORDER_SAVE and I think this is not the problem because I have changed the WCF_IGNORE_ENHANCEMT = A parameter, and the system keeps showing these messages.

It only happens in the quality environment after I activate the Business Functions for Interaction Center.


Thank you very much for your help.
Best Regards,

0

Hello Schez,

Parameter WCF_IGNORE_ENAHNCEMT will only by-pass the enhancements done to component/views and custom configurations. Other custom codes like BADI implementations won't be affected, they will still be executed even when this parameter is set.

Best Regards, Corrine

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chuxing liu Mar 26 at 08:09 AM
1

Hello Schez,

I met this problem too.

The system will create an interaction(transaction type 0010) when you are creating transaction in the IC business role.

The message "Current object cannot not be saved due to Interaction record issues." may be caused becasue the creation of 0010 is failure.

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