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Error message when save Brol Interaction Center (IC_AGENT)

Hi experts,

I have a problem when save from Brol Interaction Center (IC_AGENT).

Error message:

ICCMP_BTX - 004 - Saving is not allowed

ICCMP_BTX - 025 - Current object cannot not be saved due to Interaction record issues.

any suggestions?

Thanks in advance!

Kind regards

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2 Answers

  • Mar 08 at 02:07 AM

    Hello Schez,

    One possibility is codes in BADI ORDER_SAVE.

    Please check if you have any implementation of BADI ORDER_SAVE.

    If yes, comment all of the codes inside the implementation and try again.

    Best Regards, Corrine

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    • Hello Schez,

      Parameter WCF_IGNORE_ENAHNCEMT will only by-pass the enhancements done to component/views and custom configurations. Other custom codes like BADI implementations won't be affected, they will still be executed even when this parameter is set.

      Best Regards, Corrine

  • Mar 26 at 08:09 AM

    Hello Schez,

    I met this problem too.

    The system will create an interaction(transaction type 0010) when you are creating transaction in the IC business role.

    The message "Current object cannot not be saved due to Interaction record issues." may be caused becasue the creation of 0010 is failure.

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