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Error message when save Brol Interaction Center (IC_AGENT)

Mar 07 at 04:13 PM


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Hi experts,

I have a problem when save from Brol Interaction Center (IC_AGENT).

Error message:

ICCMP_BTX - 004 - Saving is not allowed

ICCMP_BTX - 025 - Current object cannot not be saved due to Interaction record issues.

any suggestions?

Thanks in advance!

Kind regards

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1 Answer

Corrine Guan
Mar 08 at 02:07 AM

Hello Schez,

One possibility is codes in BADI ORDER_SAVE.

Please check if you have any implementation of BADI ORDER_SAVE.

If yes, comment all of the codes inside the implementation and try again.

Best Regards, Corrine

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Hello Corrine,

I have checked the BADI ORDER_SAVE and I think this is not the problem because I have changed the WCF_IGNORE_ENHANCEMT = A parameter, and the system keeps showing these messages.

It only happens in the quality environment after I activate the Business Functions for Interaction Center.

Thank you very much for your help.
Best Regards,


Hello Schez,

Parameter WCF_IGNORE_ENAHNCEMT will only by-pass the enhancements done to component/views and custom configurations. Other custom codes like BADI implementations won't be affected, they will still be executed even when this parameter is set.

Best Regards, Corrine