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license key is invalid or has expired

Former Member
0 Kudos

I am trying to add a user via the CMC and receive the following error:

There was an error while writing data back to the server: Your license key is invalid or has expired. If you received a temporary license key by purchasing another BusinessObjects product, you must register BusinessObjects Enterprise to receive your permanent license key.

This is a new installation and I am trying to create my first user. I am brand new to Crystal Reports server and any assistance would be greatly appreciated.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

David,

customercareamericas @ businessobjects.com (no spaces) should be able to assist you with acquiring a new keycode. Once received, remove the old one and enter in the new one. Please be sure to specify the product version you have deployed.

Tony

Answers (1)

Answers (1)

Former Member
0 Kudos

Thanks Tony, they were able to walk me through adding the license.

Regards,

David

Former Member
0 Kudos

David,

Glad that worked out for you. Best wishes with your future endeavors.

Regards,

Tony