Probelm with crystal report scheduling

[Former Member]

Hi,

Recently, we have upgraded our DNS server to 2003 servers, since then, we started to have problems with Crystal 9 enterprise but not Crystal XI enterprise. The problem was scheduled reports failed to deliver, the error message was: "login error, CrystalEnterprise.Smtp:SMTP_E_AUTH_FAILED(535)". Could someone help me out on this please.

Thanks

[former_member11696]

Please re-post if this is still an issue to the Business Objects Forum

[former_member230846]

Hi Jinsong,

I looked up the error message you're receiving and found Note #1215705 which states it is a logon error. I would suggest to verify the Job Server settings as well as testing this outside of BOE. Try using telnet/mailman to confirm you are still able to send emails from the CE9 jobserver machine.

Regards,

Wallie

[Former Member]

You may want to re-post this to the BusinessObjects Enterprise Administration forum.