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author's profile photo Former Member
Former Member

Training Question

Good Day,

We are beginning the process of upgrading the CRM 2007. One of the main goals of the upgrade is to move away from the Mobile client to the online forms.

We are looking at getting training done in order to support the sales people.

The question is should we get the developers trained in BSP application developement using the class:

NET200 - Developing BSP Applications

and will we also need

CR580 - SAP CRM User Interface

We will need to have the knowledge on how to add additional fields to the application as well as being able to move the fields to a different page or section of a page.

I would appreciate any insite that anyone here may have on these classes and how they think they will enable us to maintain and customize the CRM web interface.

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    author's profile photo Former Member
    Former Member
    Posted on Jul 30, 2008 at 09:14 PM


    For your specific requirement, I think CR580 would be enough for your team to begin working on customizing and developing the webUI in CRM 2007. With CRM 2007, you do not need to know or work a lot on the actual BSP pages. Everything is wizard-based and intuitive.

    Only a basic ABAP Objects knowledge will be the only pre-requisite.

    Hope it answers your question!



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    • Former Member Former Member

      Hi Eric,

      CRM 2007 uses a new BSP tag library unlike its predessors CRM 5.0 and 4.0. These tags are very powerful and the best part is that these tags are not elaborate and very short.

      Creating a BSP page is now wizard-based and configurable you need not necessarily have to write any BSP code manually. All this is now possible with the new BSP component workbench.

      Anyway, SAP Best practice docs recommend using the wizard-based BSP workbench to create BSP views, add or change fields in a BSP page rather than coding directly.

      I once again can say from my experience that BSP level specific training is not required.



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