We are beginning the process of upgrading the CRM 2007. One of the main goals of the upgrade is to move away from the Mobile client to the online forms.
We are looking at getting training done in order to support the sales people.
The question is should we get the developers trained in BSP application developement using the class:
NET200 - Developing BSP Applications
and will we also need
CR580 - SAP CRM User Interface
We will need to have the knowledge on how to add additional fields to the application as well as being able to move the fields to a different page or section of a page.
I would appreciate any insite that anyone here may have on these classes and how they think they will enable us to maintain and customize the CRM web interface.