IC Webclient: Blank Page

[BGarcia]

Hello Friends,

In last days, for the first time, we are trying to launch a 2007 IC Webclient application in a machine with SP2.

However, when we try to load it and after we choose the profile, we get a blank page.

We searched and searched in this forum, and we were able to collect valuable information to resolve it. But unfortunally, the problem still persists. We already:

- Check note 1144511 to adjust two parameters

- Check note 1152983 to ensure that we use a recommended JRE version (we're using JRE1.5).

- In a desperate act, we activated all services just to check if the problem resided there. No luck.

- Web settings regarding security, are low.

- Bussiness role is defined for the user, using organizational management functionality (we're using IC_AGENT).

- Also checked note 1120400, and did initial custom table filling in t-code SU25. Also current user was SAP_ALL and SAP_NEW authorizations.

We're running out of ideias to resolve this issue. Does anyone have any more clue?

Thanks in advance for any help.

Kind regards,

Bruno

[BGarcia · Accepted solution]

Restart missing (argghhhhh....) 😕

[Former Member]

Hi Bruno,

We have also recently updated our CRM2007 from SP00 to SP02. The WebClient screen was working perfectly fine in SP00. After we updated, and when I start the WebClient screen, I just get CTI Toolbar at the top. (I'm using Navigation bar profile for IS-Utilities). Also, I get a broadcast bar at the bottom. but not the main IC functionalities. I also referred all relevant SAP Notes and activated mandatory BSP services. But still cann't figure out what is preventing the display of main application. Can you please let me know what is to be done to display the IC application ?

Regards,

Ram

[BGarcia]

Hi Ram,

Basically we did all the steps indicating initially in this thread. The main issue that it fails, is that we changed the parameters like in note 1144511, but we didn't restarted the machine. After the restart, it was ok.

Can you try it also? Check also the other steps, if that doesn't work.

Kind regards,

Bruno

[Former Member]

Hi Bruno,

Thanks a lot for your inputs. I applied note 1144511 and the screen appeared even without a restart.

Regards,

Ram