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Has The New SAP Community Killed The Community?

Oct 27, 2016 at 05:28 PM

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Former Member

Hi,

It might be my own impression, but am I the only who thinks that the new SAP Community website has killed the community?

If I take ABAP development for example, what used to lively space with tens of blog posts and discussions every day seems to be a deserted land without any activity anymore...

(The only exception is Horst Keller, who seems to be the only one who somehow survived the migration, but without any followers, I'm afraid).

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Yes, Yes I will Agree, Here is Interesting Thing is,If any new thing comes, It has to Add something to Existing One, But Now, New things has came But old Things were forgotten.

I hope Present Community should be previous and Old One should be Now. Then it suitable.

People were used Blackberry, Suddenly they changed to any normal phones.It's not easy to Use.If they use from Starting on words normal phones No problem.

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Former Member

I can't agree more. Why are we beating around the bush? The "New Community" is a desaster in every kind of aspect. Flower-Power Toy-UI (who the hell thought we are working on a 2 1/2 inch smartphone display?), Presentation , Usability (Somebody ever heard you have to download a spreadsheet before you can use a website?), Navigation, Searching, Content, Communication, everything! And if you read coffee corner (only place which you can find immediately) the reactions are ridiculous marketing phrases.

I'm so unbelievable frustrated about this...

17

I have to concurr. It took me a few days to find the Excel map to the various "Community Tags", but nowadays these hyperlinks often bring me to a page showing 0 results (as in https://go.sap.com/community/tag.html?id=666118459887932219928019980895838).

Even using these "Tags" in the Q&A does not help since most of the query results come back as "Archive" material.

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Just learned something today.

By using the Excel template to access the page for a "Tag", I could then click on the "Follow" button.

Hopefully, I will now be able to follow what is posted under these different tags by clicking on my icon and selecting "Followed Activity" from the menu.

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Former Member

Yes its true..

I have book marked many good Documents in my older version. Still i could not retrieve old documents.

If i use same Id and Password also i could not get it back

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29 Answers

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Former Member Oct 27, 2016 at 07:20 PM
14

Well that no just your impression but mine too. Just try to go straight from top menu to Community-> Q&A you land in huge infohub with thousands of questions from all components I'm not interested and you? Who need such feature? And from Community -> Browse community you just land in a Browser try to pick up Abap Development and you see "featured content" and then below blogs and later... questions but last 5 that take whole screen..

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Vinita Kasliwal Oct 31, 2016 at 09:50 PM
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I think the notification not being sent to the mail is the biggest disaster

who really has the time to keep logging in to check the reply to the question which was posted I use to do that once a day and then go back based on what reply im getting

but now its just once... and rather than answering questions its more fun reading these sort of posts where everyone shares similar feeling now since around a month and It doesnt feel like things are going to be any better...

sigh .. I too miss the old community

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Rob Dielemans Oct 28, 2016 at 09:23 AM
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It didn't kill the community but it has been severely wounded though.

Community participation is obstructed by atrocious design and hideous pain inducing colour scheme.
We were able to glance many questions at once and decide then which were interesting to answer. Now you can see about a dozen updates at a time, so if a question has been answered 12 times in a short span your entire notification is about 1 question before you have to physically click the more button.

I still participate but at least two thirds less than I used to.

Kind regards, Rob Dielemans

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SAP CEO was saying that he is going to revive the community.

So far no changes.

https://searchsap.techtarget.com/feature/New-leadership-and-redesign-may-spark-SAP-Community-revival

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Simone Milesi Oct 27, 2016 at 08:28 PM
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Apart the questions&answers that somehow still works (i prefer do not say a word about the quality and fruibility), yes, the community is dead.

I open a discussion under coffee corner space and the feeling is the same among most members.

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Somehow is the right wording! Members are using answers instead of comments, discussions are unreadable, nobody close discussions etc...

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Ok, a bit of mea culpa from us users is in order to be done :)
It's not so intuitive but it's up to us to close the discussion and accept the answers.

This problem was already present in the old SCN with tons of questions never closed :)

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Question closing - it's even less intuitive then in previous SCN :)

2

I can agree, but the "accept answer" is easy to find (and few people uses it) as well the difference between answers and comment it's not so hard to understand and apply.

Yes, the forum-structure to follow a complex discussion is gone and it's really hard to do but at least, if people uses answer-comment right you can follow a whole branch :)

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Addendum: i'm the first critic about the new community (and you can check my post about BETA and here in Using SAP.com) but SAP will never ever admit the false step and there will not be any radical change (until a new "new community") so we have to adapt if we want to keep things alive (somehow).

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Ah - I wondered where the coffee corner had gone

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Wait! You moderators do not have access to the Uber Alles Hyper Secret and perfectly working version of the community? :P

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Hey Simone,

What aspect of this prefuctly werkng vurshun as you have noted. [fully functional Death Star?]

Regards, Mike (53 fingered little Dutch boy)
SAP Technology RIG

Hey, it's Friday and a little levity is required.

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Ricardo Jasso Oct 28, 2016 at 03:23 PM
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Shai,

I cannot tell if it has completely killed the community. There are 4,500 + questions now which means people still participate. But how many of this questions are actually being answered beats me. But I can tell you for sure they lost one participant: me. My contributions has stopped since the go live of the new site. It's too painful to use and too time consuming. I'll come back next month to see if the next scrum sprint has been implemented hoping the many design flaws and bugs have been fixed.

Regards,

Ricardo

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And how many of those questions are using the tag "Using SAP.com" to report bugs and receive loads of comments? You know... Like this thread?

Regards, Mike (Moderator)
SAP Technology RIG

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I dare say somewhere between 36 and 387 - depending on how you sort them :)

No guarantee, though...

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389 out of 4595, that is, an 8.5% of the total.

Take them all out if you want. Still you're left with 4,206 as of now.

And please, point me to a straightforward direct link to the Ideas Place from the Community main page and I'll gladly post my suggestions there despite the fact that it is not our obligation to post ideas to have the system fixed from a design point of view. If you are a good designer you should not wait for customers and users to tell you what they want from the system. They can tell you they need a house. It is up to you to design a beautiful and efficient one, not just one that meets the areas requirement. And this is specially true for a commercial product. Then again, this is not.

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Hi Ricardo,

Where do you get the counts?

Here is the straightforward link to Ideas Place, specifically for the SAP Community (New SCN). There are quite a few Ideas already posted, though most are simply function/bug fixes rather than enhancements. Or to put another way, things which were done poorly or just wrong in the go live which now desperately need to be fixed.

Regards, Mike (Moderator)
SAP Technology RIG

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Main Q&A screen:

Using SAP.com Q&A screen:

By the way, you can see all the wasted space in both images where I can see only one question in each. To see more I need to scroll down. The ratio questions per page is very low. Taken from my laptop screen.

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Hi,

I cannot find a link the the New SCN Ideas Place.

Could anyone please point to the right direction?

J.

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Jesús Antonio Santos Giraldo

For Ricardo and Jesus,

Idea Place for SCN:

https://ideas.sap.com/ct/ct_list.bix?c=3F1503D6-1AE6-409A-A17A-8360D3F46A40

Not sure I included it in my previous post and thanks to Ricardo for pointing out the counts method (seems a little obvious in retrospect, but sometimes a large clue bat to the head is necessary!).

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"There are 4,500 + questions now which means people still participate."

Yes, there is participation. But why? Because there is no other place.

Juergen

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Raghu Govindarajan Oct 28, 2016 at 04:33 PM
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The LE (warehouse management) community has gone from about 10 questions a day to 21 questions in total since the switch over. The ABAP tag seems to be picking back up - I guess programmers are used to wading through interfaces that are less than ideal.

While the system is not very useable now, how about we put together priorities so that we can help SAP will have the biggest pain points they need to fix. Now I wish we had a place to put a poll!

My big 3 are -

  1. Filter the questions on tags
  2. Central place to manage followed activity.
  3. Separate (at least visually) questions versus responses in the lists (activity and questions)
  4. Yeah, I said big 3, but this is a biggie too - Followed activity is littered with stuff that I didn't follow - This may be something that can be mitigated with a fix to #2 above.
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2. = "a Tag Manager" :)

4. is IMO next to impossible to fix so long as "multi-tagging" is permitted (or one can restrict the the activity list to "primary tags")... The whole primary/additional distinction is a bit mysterious to me

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The list of activities is useless as it is right now. Why would I want to be notified if someone liked a comment or upvoted an answer? It just clutters the list with unimportant information. It should be restricted to new questions and new replies (answers/comments) only.

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I think the main issue with Activity Stream is not the kinds of content, but rather no ability to filter for the stuff you really want to see or filter to remove that which you don't (upvotes, likes especially).

Then it becomes controllable and useful rather than something to be ignored because, as you said,

It just clutters the list with unimportant information

Cheers, Mike (Moderator)

SAP Technology RIG

4

Hello Michael,

I completely agree with you on this. The Activity Stream as it stands now is definitely inundated with repeated (almost irrelevant) activities from user's subscriptions. We definitely need to allow the users a more streamlined experience through features such as Activity grouping, separating out user's own activities, and implementing tag filters. I also believe that we need to re-assess some of the activities in whole and not show them in the stream at all to increase relevancy and importance of activities.

We have already started the grooming process of such features and these will start development when we have refined the requirements further. I am happy to keep you updated on any major developments

Thanks

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Former Member Oct 27, 2016 at 06:57 PM
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Yes. It's hard to find anything now, or to zero in on a subject area. The BW question & answer forum: I can't tell if it even exists anymore.

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Former Member

Had the same impression. For the BW links, here they are:

BW (SAP Business Warehouse) Primary and secondary https://go.sap.com/community/tag.html?id=242586194391178517100436979900901 BW Analytic Engine (OLAP) Primary and secondary https://go.sap.com/community/tag.html?id=761831932935929195409379977340781 BW Business Explorer (SAP BEx) Primary and secondary https://go.sap.com/community/tag.html?id=834511320631052684142696158061592 BW Content and Extractors Primary and secondary https://go.sap.com/community/tag.html?id=144344546671011469492893748922901 BW Data Modeling (WHM) Primary and secondary https://go.sap.com/community/tag.html?id=629415210715861850594980337814021 BW Data Staging (WHM) Primary and secondary https://go.sap.com/community/tag.html?id=251465054721004088619393026581734 BW Operational Data Provisioning (ODP) Primary and secondary https://go.sap.com/community/tag.html?id=469331370967273140413032092457519 BW Planning Primary and secondary https://go.sap.com/community/tag.html?id=369280904654660339247670897548678 BW SAP BEx Analyzer Primary and secondary https://go.sap.com/community/tag.html?id=720735023700999283551380474299965 BW SAP BEx Web Primary and secondary https://go.sap.com/community/tag.html?id=835872679136515185293228681234825 BW SAP HANA Data Warehousing Primary and secondary https://go.sap.com/community/tag.html?id=337684911283545157914465705009179 BW SAP HANA Modeling Tools (Eclipse) Primary and secondary https://go.sap.com/community/tag.html?id=362090813548382577915604715460332
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Jose Nunes
Oct 28, 2016 at 02:02 PM
3

Hello Shai,

I think that badly wounded would be more precise. Pain is natural when we talk about changes but the pain level on this new SCN is higher than they expected.

Anyway, I think all we, as users, can do is keep trying, giving feedback, answering questions, writing blogs and move on. We are the moving parts of this community. Hopefully, in the near future, the UX will reach a maturity level that we all expect.

Remember: What doesn't kill you makes you stronger (or wish you were dead).

Regards,
JN

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I think it has killed several SCNers already. The only hope if any is to see now new ppl (who never experienced the old SCN) use this website (sorry cannot call it a community) and make something of it

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Former Member Oct 27, 2016 at 07:16 PM
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I do agree, it has killed the enticement of getting online on forum site to answer or read Q&As.

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Ankur Chauhan Oct 28, 2016 at 06:35 AM
2

Hi Shai,..

I do agree with you,...

its much complicated and I can't even make myself to participant on it anymore,...

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