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Email not getting triggered at status change for ChaRM

Hello Experts,

I have configured charm email forms , defined actions and conditions in crmc_action_def and crmc_action_conf. SOST works fine, maintained email in bp and su01, then also emails are not getting triggered , could u let me know where i might be missing configuration in Solman 7.2 sps5.

While normal send Inmail option works absoultely fine.

Thanks in advance!!

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4 Answers

  • Best Answer
    Mar 10 at 05:12 AM

    Hi Everyone,

    I got solution through the KBA : 895546 - FAQ: Partner-dependent actions.

    Now its working absolutely fine !!

    Thanks

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  • Mar 06 at 12:56 PM

    Hi Siva,

    You may want to check the Mail forms, below blog could be helpful:

    https://blogs.sap.com/2014/09/19/creating-charm-email-with-mail-form/

    Regards,

    Prasath

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  • Mar 07 at 04:47 AM

    Thanks Prasath.

    I have created the Mail form as per the blog. Also defined the action and conditions required for it. Then also email is not getting triggered.

    action-condition.pngcapture.pngprocessing.png

    Any suggestion is appreciated.

    Thanks.

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  • Mar 07 at 06:04 AM

    Hi Experts,

    I also defined Action Definition, Processing types and assigned status in RFC creation then also Mail is not triggering in SOST and user also.

    Even i maintained Email id in BP & SU01. someone can help me in this issue that what i m missing.

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