Email not getting triggered at status change for ChaRM

[former_member309005]

Hello Experts,

I have configured charm email forms , defined actions and conditions in crmc_action_def and crmc_action_conf. SOST works fine, maintained email in bp and su01, then also emails are not getting triggered , could u let me know where i might be missing configuration in Solman 7.2 sps5.

While normal send Inmail option works absoultely fine.

Thanks in advance!!

[former_member309005 · Accepted solution]

Hi Everyone,

I got solution through the KBA : 895546 - FAQ: Partner-dependent actions.

Now its working absolutely fine !!

Thanks

[former_member331871]

Hi Experts,

I also defined Action Definition, Processing types and assigned status in RFC creation then also Mail is not triggering in SOST and user also.

Even i maintained Email id in BP & SU01. someone can help me in this issue that what i m missing.

[former_member309005]

Thanks Prasath.

I have created the Mail form as per the blog. Also defined the action and conditions required for it. Then also email is not getting triggered.

action-condition.pngcapture.pngprocessing.png

Any suggestion is appreciated.

Thanks.

[Former Member]

Hi Siva,

You may want to check the Mail forms, below blog could be helpful:

https://blogs.sap.com/2014/09/19/creating-charm-email-with-mail-form/

Regards,

Prasath