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Hybris Marketing - Facebook Integration

Mar 06 at 09:02 AM


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Dear Experts,

we're using yMkt on-prem (1709) and have integrated facebook using the CPI.

I've created a facebook page and with the page I can post something which I then get imported into my Hybris Marketing system as an interaction. The contact to which the interaction is assigned has the same name as the facebook page.

The problem is that if another user posts on the facebook page that post is shown as a "visitor post" in facebook and is not imported into Hybris Marketing.

Does anybody have an idea of what I'm doing wrong? Are there any further configuration steps (in yMkt/FB/CPI)?

Hope someone can help.

Best regards


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