Hybris Marketing - Facebook Integration

[SCHNEIDERT]

Dear Experts,

we're using yMkt on-prem (1709) and have integrated facebook using the CPI.

I've created a facebook page and with the page I can post something which I then get imported into my Hybris Marketing system as an interaction. The contact to which the interaction is assigned has the same name as the facebook page.

The problem is that if another user posts on the facebook page that post is shown as a "visitor post" in facebook and is not imported into Hybris Marketing.

Does anybody have an idea of what I'm doing wrong? Are there any further configuration steps (in yMkt/FB/CPI)?

Hope someone can help.

Best regards

Tobias

[former_member576423]

Hello Tobias,

Do you have any document which shows steps to import al the posts on FB pages to yMKT? I need to setup this scenario.

Thanks,

Mayank

[SCHNEIDERT]

Hi Mayank,

you can use the document here: https://api.sap.com/shell/discover/contentpackage/SAPHybrisMarketingCloudFacebookIntegration?section...

Best regards

Tobias

[former_member576423]

Hello Tobias,

One small query. As per the standard SAP API document- the 2 communication scenario which needs to be used are:

SAP_COM_0003 Marketing - Master Data Integration

SAP_COM_0004 Marketing – Business Data Integration

The ODATA which is mentioned in the URL is CUAN_IMPORT_SRV, I believe this doesn't support delta load and it support full load? So how are you handling the delta?

is that you are doing a full load everytime?

Thanks

[SCHNEIDERT]

Hi oliver76, yes the posts are public and visible for everyone.

Any further ideas?

[former_member355106]

Hi Tobias, we have now exactly the same problem.

When testing the facebook API (facebook developer) we found out that the call has to be like:

facebook Page ID/visitor_posts?access_token={ACCESS_TOKEN}

At the moment the call Hybris marketing is doing:

facebook page ID/posts?access_token={ACCESS_TOKEN}

When using visitor_posts as select all posts of visitors are selected.

Maybe it is necessary that SAP changes the API Call.

Cheers,

[SCHNEIDERT]

Hi Oliver,

thank you very much for the answer and the explanation! 🙂

Best regards

Tobias

[former_member355106]

Hi Tobias, please check if the facebook post is made as public (not private).