Issue in displaying PO details in My Inbox - Approve PO Fiori app

[saurabh_vakil]

Hello experts,

We have a workflow template WS******16 and within this 2 tasks TS*******166 (initial task) and TS*******103 (escalation task) for the PO approval process. Below is how the process works:

1. When PO is created in ME21N the work item with initial task is triggered and level 1 approver gets the work item in his inbox.

2. If level 1 approver does not act upon the work item within a stipulated time frame. the initial task is stopped and an escalation work item corresponding to the second TS*******103 task is triggered and assigned for approval to the manager of the level 1 approver.

Since there are 2 TS* IDs in the picture we have defined 2 scenarios on our gateway and created 2 scenario specific tiles for each task. We are able to get the work item in respective My Inbox - Approve PO Fiori tile, but there is a difference in the detail view for both the tiles as shown below.

When level 1 approver opens the My Inbox -Approve PO tile the master page shows the list of pending work items and selecting a work item shows the header and item details of the selected PO.

But when escalation work item is opened by the manager the PO details (header and item details) are not shown on the detail page. On selecting a work item there is no OData call made for the C_PURCHASEORDER_FS_SRV like in the case of the first tile. We see no errors in the developer console.

Can anyone help us understand the reason for this different behavior for the 2 PO tasks and why for the escalation task the PO details are not populated?

Regards,

Saurabh

[saurabh_vakil · Accepted solution]

We entered the escalation task along with the Visualization Parameters in transaction SWFVISU in the backend system and now for the escalation task the PO details are visible in the My Inbox app in the detail page.

[tridwip · Accepted solution]

HI,

What escalation task have you entered? I am facing the same issue. Can you please share some more on this please?

[saurabh_vakil · Accepted solution]

Hi,

As mentioned in my initial post, we have 2 different workflow tasks. The initial task gets triggered when the PO is created from ME21N. This workflow task was showing all the required PO header/item data in the My Inbox tile.

The second workflow task gets triggered if the level 1 approver does not act upon the first task in a specific time frame. For this second task we have created another My Inbox tile and within this tile the PO header/item data was not getting displayed.

For this we just entered the task id along with Visualization Type My Inbox Generic Application and maintained required Visualization Parameters in transaction SWFVISU in the backend - after this we are able to view PO data in both the My Inbox tiles.

Additionally, also ensure that your test user has access to the display purchase order transaction ME23N in the backend system.

Regards,

Saurabh