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lumira documents stopped running after new version of app (sap bo mobile 6.8.1.) was installed

Mar 05 at 06:20 AM

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we have several lumira discovery (v.2.1) reports saved on sap bi server (v. 4.2 SP5) with lumira server (v.2.1). these reports were fully available from ipad via sap bo mobile until new version of this app was installed. after upgrade i can see the reports in a list but i cannot view them because after runnig the report all a can see is a white screen. looked into app logs and found mob06009 error without any descriptions. also noticed an error "http status 404". what could this be and how to can i solve the problem?

thanks a lot

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1 Answer

Vikas Kumar Yadav
Mar 05 at 06:27 AM
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Hello,

What kind of authentication is in place for the connection? 404 would normally point to failed authentication.

Is it happening on all the devices or one specific device? Could you delete the connection and recreate it?

Please confirm that the only thing that changed was the App update and no back-end was updated.

Regards

Vikas

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Hello!

we are using sap authentication for this connection on two devices and on both app stopped working. connection was recreated several times, nothing changed. no back-end was updated. we can connect to bi server, see the reports, but when we try to open it shows only white screen without any errors. errors are shown only on app logs. and, we still can run reports in browser from bi launchpad.

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Thanks Rustam.

Probably if you could try this as well.

Settings->Additional Settings->Clear Data (Remove Application Data and Remove HTTP Cache Data)

Above is within the App settings.

Regards

Vikas

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unfortunately this also didn't work ( maybe, there is some way to get previous version of app?

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Hi Rustam,

For an appstore version there is no roll back to old version.

Would it be possible to raise an SAP Incident for the same to investigate the issue?

Regards

Vikas

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ok, we will raise it a bit later then.

thanks for your help

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Hello Rustam,

Please try this as well.

Settings->Additional Settings->Connection Settings->Toggle the Legacy Mode to "On".

If this does not work, please go ahead to create the Incident for us to look into this issue.

Regards

Vikas

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doesn't work

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