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Former Member

Inbound Email- SAP Connect

Hi everyone,

We have setup the IC (Interaction Center) webclient Agent inbox and activated the WS14000164 workflow. Whenever we send email to the Agent inbox we are able to see that an entry is created in the SOOD table which probably means that the Email is successfully received into the CRM system. However the workflow is not getting started because the triggerring event ICAUISUPP-MAILRECEIVED is not getting generated. Has anybody experienced similar problem? Is there any specific config required for generating the event?

Thanks

Pramod

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 15, 2008 at 10:01 AM

    Hi Pramod,

    the problem is related to the Inbound Processing Rule CL_RMPS_INCOMING_MAIL.

    The reason for the workflow not getting created lies with your settings in SO50.

    There you can find the following mailhandlers:

    Comm.Type Recipient Doc.Class Exit Name Call seq.

    INT * * CL_MPA_HANDLE_ALERT_REPLY 2

    INT * ICS CL_APPOINTMENT_REPLY 3

    The Exit CL_MPA_HANDLE_ALERT_REPLY will be called for all SMTPrecipients

    (Recipient = *, Comm.Type = INT)

    This exit sets se_retcode = IF_INBOUND_EXIT_BCS=>gc_terminate and this

    now will suppress the delivery to the Business Workplace as

    well as Means, you need to ensure, that all exit handler, which you

    use, have e_retcode = if_inbound_exit_bcs=>gc_continue at the end.

    Therefore I would ask you to check again your settings in

    SO50.

    Regards

    Itty

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 29, 2008 at 11:11 AM

    Hi Pramod,

    Have you defined Email Profile? Need more info. so, i can help you.

    Srini.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 20, 2011 at 05:23 AM

    working fine

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