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How to get all text to external service desk?

Nov 01, 2016 at 08:29 PM


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Former Member

Hi guys,

I hope you can help me. I am using ICT_SERVICE_DESK_API to send tickets to a external service desk form Solution Manager over a PO. The problem is, that only the recent text is transfered form Solution Manager to PO. But i need every text for the Solution Manager incident. Where is the right customzing place to set this? What should I do to get the hole text to the external service des?

Thank you for some help

BR Martin

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Former Member

Hi guys,

we found a solution.

The text problem cant be solved by customizing. We implemented the BAdI BADI_SOL_ICT_MAPPING_OUTBOUND. Here we get all needed texts and append the text to the required table.

Hope this helps someone.



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