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Service and Complete delivery

Hi,

in a sales order there are two items: one service and one material.

If complete is clicked one would expect that service and material have to be -at least- invoiced together.

But this is not the case.

What can be done to achive this?

Kind regards,

Klaus

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2 Answers

  • Best Answer
    Mar 07 at 08:12 AM

    Hello Klaus

    Please be kindly advised that if the material is delivery based, the invoice will be based on Outbound Delivery.

    If service item type is Time & Material, then the invoice will be based on responsible Service Confirmation.

    If service item type is Fixed Price without Actuals (SEFL) or Fixed Price (SERV), the invoice will be based on delicate Sales Order.

    This is system's current design to invoice items in Sales Order based on its item type.

    You're always welcomed to raise your idea on our customer idea forum

    https://influence.sap.com/sap/ino/#/campaign/896 for system improvement.

    Thanks and regards,

    Carol

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  • Mar 12 at 03:52 PM

    Hi Klaus,

    Your scenario will create 2 "Customer Invoice Requests", one for the service directly from the Sales Order, the other for the material from the delivery notification.

    You can consolidate them (manually) in a single invoice by selecting both items in the Invoice Requests view, and then clicking on "Invoice". If the relevant split criteria match (things like posting date, etc...) you'll get a single invoice.

    We ended up creating a customization using PDI to release our invoices, and amongst other things ensure all items ended up on a single invoice.

    Regards,

    Eelco

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