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How do we monitor SLA for Tasks similar to Tickets

Mar 02 at 06:55 PM

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Former Member

Many customers have asked or wished that there is a way to configure SLA times to monitor and control the activity tasks similar to tickets. Currently activity tasks due date have to be set manually. Ideally we should be able to set SLAs for tasks especially since they can be generated as automatic tasks within tickets using the activity planner. There are no reports similar to what we have for checking SLA compliance for tasks.

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Arthur Chen
Mar 06 at 09:48 PM
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Hi Sathish,

We don't currently offer the ability to configure SLA-like due dates based on Task priority at this time. This would be a great idea to post on SAP Customer Influence, which I see you've already done, in order for us to gauge overall need for this functionality.

In the meantime, if customers need this in a critical timeframe, the Due Date and Priority fields are PSM-enabled and PDI logic can be written to calculate the necessary due date values as needed.

Best regards,

Arthur

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