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Frederick martinez

The results of surveys after release 1802 can be export to PDF from html5?

Mar 02, 2018 at 06:18 PM | 145 Views | Last edit Mar 07, 2018 at 08:52 PM 3 rev.

Hi I have a Question about surveys, my problem is that i can´t export the results to PDF from HTML5, but it works when i do it from app in my device IOS it , i d´nt know if it is a mistake or a change.

I appreciate any help.

Best Regards !

Frederick.

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  • Victor Bertucci
    Mar 07, 2018 at 12:44 AM

    Hello Frederick,

    I hope this message finds you well.

    As per our SAP Help Portal - Survey - Functions & Features

    https://help.sap.com/viewer/e3d4d4173c6f4231a6a35885511484ee/1802/en-US/5803373b3f584e469fe02d9db97a4fca.html

    you can find on Survey Reporting that the user is able to export survey results to Excel format detailing all survey responses for filtering/advanced reporting purposes.


    However, the user will be able to generate PDF summary for responses in a survey that are set to Completed.


    I also confirm this behavior in our RUI Internal Test System of the latest release 1802 and I could confirm that for Active Surveys the report is generated just in .cvs file.



    You can also check the KBA 2386911 - Generate Ticket Summary for Product Survey does not work (https://launchpad.support.sap.com/#/notes/2386911) - Resolution session where we can find that

    "Survey pdf Summary is currently supported only for "Checklist" kind of survey irrespective of consumer (ticket or visit or opportunities)."


    I hope this information can help you.

    Thank you very much for you contact on Forum Questions.

  • Frederick martinez
    Mar 07, 2018 at 05:15 PM
    Victor thank you!
    I think that if necessary I have to develop this function, to export all the results of the survey to PDF?.
    This information clarifies my doubt, great day. Regards !!
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    Fabio Damasceno
    Mar 05, 2018 at 06:25 PM

    Hello there Frederick,

    I hope this Monday is going well for you there at Mexico.
    I opened here one of our surveys, in HTML5, in a Internal Test System of the latest release (1802). As you can see below, in the view "Results" there is an 'Export' button available, that triggers the download of a sheet with the results.


    This button can be hidden by Page Layout. Check if the key user is able to see this button - in that case, you might be restricted to do it by page layout/business role.

    Have a nice week start there, bye!

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    • Frederick martinez
      Mar 06, 2018 at 11:12 PM

      Hi Fabio.

      I appreciate your help, and I hope that your week goes great, I´m very well tank´s.

      I comment that the buttom is available, also I validate in the UI environment and these allows download the results in format PDF

      in the HTML5 environment I can´t download the results in PDF format, only can be download in excel as show in the next picture:

      I remember that in HTML5 could also be downloaded in format PDF.

      I appreciate the guidance that you can give me.

      Have a nice day Fabio, Regards !!