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Former Member

Can't connect to SAP HANA instance from browser


I have an active instance in SAP Cloud Appliance Library with Amazon Web Services as Cloud provider, and I have already followed the steps described under '' without any problem. Nevertheless, when I try to connect to my instance from the browser using the external IP address assigned to my active instance, the connection times out and the instance is never reached.

All the VM for the services are running ok. I can also connect to my machine assigned using SSH and was able to check that HANA was running correctly using the command 'HDB info' in my Terminal.

So, even though everything seems to be running properly (VM machines with services) I can't access them.

Can anybody help me out with any idea about what's what I'm doing wrong, or if there is any step I'm missing?

Thanks in advance!

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3 Answers

  • Best Answer
    Mar 06, 2018 at 07:50 PM

    What is the "web interface" you are trying to reach? Which port are you using?

    Can you telnet that port?

    If you can't, have you chosen the right option for the IP as shown in step 2 here: ?

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    Former Member
    Mar 05, 2018 at 01:45 AM

    On AWS did u check firewall rules (PORTS ) open for connections from the AWS console

    ALSO do a quick TELNET IP ADDRESS PORT test from your windows command prompt to make sure TELNET can connect

    make sure you are using correct Port No


    rama anne

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    • Former Member

      Thanks for your answer, but I checked the settings of my Security Group through the AWS console and both inbound and outbound port range is set as 'All', so I guess this is not the problem...

      It has to be something related to this security settings, but I still can't find it..


  • Mar 05, 2018 at 07:33 AM

    Hello, please navigate also to the solution documentation inside the solution instance details for the additional configurations that have to be made in order to setup the hosts file and others.

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