on 03-03-2018 2:08 PM
[rant alert]
I so hate this platform!
As is evidenced by the timestamps on my screenshots and the actual posting time of my comments on this post, it took me over 23 minutes to post three short lines of text and three screen grabs.
Problem 1: I can paste images, which sometimes, if the wind is right, may or may not appear in the editing box (hurdle one cleared!), and sometimes, if it's not raining, may or may not appear in the post after submission. On this occasion I just got my text sans images after saving. So I saved my screenshots and tried it again via the upload image function.
Problem 2: The submit button didn't work. It just kinda gave the impression it got clicked. Nothing else happened. Refreshed, and tried to post again. Logout/login, same thing. Tried different browsers, same everywhere. Eventually I deleted one image and voila, it posted!
Problem 3: Why was there no user feedback? Asinine two image limit (*) aside, if a system doesn't function I expect to be informed. Not spend the next 21 minutes guessing and getting frustrated.
We're in 2018, why can't we get the basics working? In many platforms, e.g. Jira, pasting an image just works. Has done for years. And what's with the apparent randomness? (it probably has some specific circumstances, but I really don't have the time to play support and figure it out). Either make it work consistently or disable it until it does.
Did I mention I hate this platform? We just want the basics. SDN version 1 did a better job, simply because: It. Just. Worked.
(*) - Why is the two image limit senseless? There used to be a size limit where it would complain "You can't upload more than 2MB" or whatever. It is common practice to describe a sequence of events with screenshots. So if that was a deliberate change so that we cannot post three 40kb images yet can still include two 1MB images then that's just cockamamy.
Old issue for picture cut and paste: https://blogs.sap.com/2017/05/19/answering-community-questions-list-of-issues/
Still no reaction!
I have spend hours to save images on local PC then uploading to SAP.com.
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Yes, I know some of this is old. I wanted to hilight, with a practical example, what a moderately experienced user sometimes has to go through to do something that should take 1 minute (literally!). Let alone occasional / newbie users.
If you include the dev/implementation time, this "upgrade" must have been going for well over two years. What message does this send out about a supposedly cutting edge world class software company?
The original bug report:
https://answers.sap.com/questions/68104/unable-to-insert-pictures-in-the-comment.html
was posted: Nov 23, 2016 at 10:30 AM
More than one year ago (16 months)!
The issues around upload/pasting images leads not just to a waste of time but also to the extremely annoying images not showing in the thread...
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