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No Sales Territory value in Report

Hi team,

We want to get all the activities that were made "Yesterday", and divide them according to Sales Territory.

Unfortunately, this is not working on phone calls & tasks.

The Sales Territory, even though the activity itself has an assigned territyory, when reported, we get a value of 00163E (phone calls) or # (tasks)

Do you have any idea why is this happening?

it's a combined data source

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  • Hi Christoforos,

    I hope you are having a good day, I could perform some research on this query, however I would like to hear more from your side in order to replicate this in our internal system.

    Could you please let us know which are the Data Sources combined by sending maybe a screenshot?

    This will help us determine which configuration parameters are being used as well as the possible root cause.

    I'm looking forward to hear from you!

    Thanks
    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

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1 Answer

  • Best Answer
    Mar 14 at 05:04 PM

    Hi Christoforos,

    I hope you are having a good day, I could perform some research on this query, however I would like to hear more from your side in order to replicate this in our internal system.

    Could you please let us know which are the Data Sources combined by sending maybe a screenshot?

    This will help us determine which configuration parameters are being used as well as the possible root cause.

    I'm looking forward to hear from you!

    Thanks
    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

    Add comment
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    • Just adding another point to the next approach:

      In case you prefer, you can mentioned in the incident note to assign it to me, as I'm already aware of the scenario you're experiencing and we can work to solve this incorrect behavior.

      For this scenario, the responsible Team is the Analytics Team.

      You can also mentioned the question you've raised here and that I'm already aware, so they can assign the incident directly to me :)

      Thanks
      Best regards,
      Arthur Hanauer
      Support Consultant, SAP Cloud Product Support
      SAP Labs Latin America