Hello Chris,
What's your CRM version? I made tests in some systems like version SAPKU71313, when click 'back' on breadcrumb, it navigates to the previous page instead of page 1. Thus would you please try following:
1. As Garcia suggested, remove enhancement first: set user parameter WCF_IGNORE_ENHNACEMT to A, and reopen the page to make test again.
2. If issue still happens, please check which is the result view in INBOX? Is it ICCMP_INBOX/InboxResultView? Or ICCMP_INBOX/InboxItems?
Please go to the view in BSP_WD_CMPWB, and check methods IF_BSP_WD_HISTORY_STATE~STATE_RESTORE and
IF_BSP_WD_HISTORY_STATE~STATE_STORE. If they are called when display a service request, and click 'back' button:
CL_ICCMP_IN_INBOXRESULTVI_CTXT->IF_BSP_WD_HISTORY_STATE~STATE_RESTORE
CL_ICCMP_IN_INBOXRESULTVI_CTXT->IF_BSP_WD_HISTORY_STATE~STATE_STORE
OR
CL_ICCMP_IN_INBOXITEMS_CTXT->IF_BSP_WD_HISTORY_STATE~STATE_RESTORE
CL_ICCMP_IN_INBOXITEMS_CTXT->IF_BSP_WD_HISTORY_STATE~STATE_STORE
Best Regards, Corrine
Hi Chris,
Did you made any enhancement on the IC inbox? If not, you shouldn't have to do anything for that, it should be the default behaviour.I think SAP support might help you fixing that, since it should be considered a bug.
Kind regards,
Garcia
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