New install.I bought Crystal 2016 SP5 today, downloaded the big zip file, unzipped it, dug into the folder to find SETUP.EXE and ran it as an Administrator while Windows firewall turned off. The installation fails while checking prerequisites: Windows version. But I run Win7 SP1 32-bit which is supposed to be a compatible OS.
If this is the wrong place for this type of question, I apologize. I sent looking for support elsewhere on SAP's site but could not find anything.