No joy. I do not have access to this kba. I get this message when I click your link:
Your user does not have access to the SAP ONE Support Launchpad.
You are currently signed-in with a P-User ID. The SAP ONE Support Launchpad only works with S-User IDs.
I have no idea what a P-User or an S-User is or how I elevate from P to S.
-Matt.
can you please check out this SAP kba 1638102 CR installtion prerequisites note and try.
Use Google to search for the KBA number and if it is public it will have a link to open it.
Please see article - https://answers.sap.com/questions/241765/crystal-reports-2016-not-installing-on-windows-7-u.html for a suggested fix.
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