How to configure E-mail and Chat functionalities for IC Webclient.
through IC Webclient ICI interface how can we configure E-mail functionality, As per my understanding, E-mails can be handled in a similar way of receiving phones.
Where these E-mails can be stored?, Where we define agent E-mail id?
being ICI is a multi channel support does it need SMPT server support? If No, would there be any difference in the functionality?
How does CHAT functionality works?
Please educate in above scenarios to get a better understanding.
Your help will be highly appreciated.