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failure to register xcelsiusextension.dll

Mar 03 at 09:23 AM

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Former Member

Hi,

I am trying to install the trial version of Crystal dashboards on Windows 10 Pro. I cannot get it to install properly and get following error:

Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\XcelsiusExtension.dll failed to register Refer SCN link and SAP Notes for DFO related Errors
Contact system administrator for other errors

I genuinely have no idea how to tackle the problem. The program was running on a Windows 10 Pro on another machine and now refuses to install properly on a new Lenovo Ideapad. Could yo please help me. i want to make sure that the program runs before i buy it for what must now be the 8th time in 12 years.

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1 Answer

AMIT KUMAR
Mar 03 at 09:57 AM
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have you checked the PAM for compatibility of Windows Pro and dashboard version which you want to install.

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Former Member

Thank you for question. I cannot access the PAM, since it is behind a login. A colleague is running the Trial version without a problem on similar configuration. I have an older version of SAP Presentation Design that does not work with latest Office. Is there a way you can get me the PAM?

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What is the version you are installing?

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Former Member
AMIT KUMAR

Kumar, sorry for my late response: it is

BuildVersion=14.2.5.2618.xcelsius_aurora42_sp_rel

Windows 10 Pro Versio 1709, OS Build 16299.309

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