We have an online application process that uses a workflow. There are several agents who have access to the notifications in the Inbox. After an agent has completed looking at a notification they back out of transaction IQS22, they must then release the notification to allow other agents to be able to view that notification. Since there are mutliple agents who could be looking at these notifications, if another agent has a notification reserved they cannot see the notifications, even though the original agent is no longer looking at it. Is there a way to globally release notifications from an agent's Inbox when they back out of IQS22 or their workplace Inbox?
Any help would be greatly appreciated.