Hi,
If I'm logged at the solution manager system(SID=SMG) with a SAPUSER ZTEST, it's able to create(help->ceate support message) and send succesfully support message to Solution Manager.
ZTEST is:
-> Dialog SAPUSER created at Satellite System Manager VAR de GRUPOTEC
-> Roles: ZAP_SV_SOLUTION_MANAGER, ZSAP_SUPPDESK_ADMIN, ZSAP_SV_FDB_NOTIF_BC_ADMIN and profiles SAP_ALL y SAP_NEW
-> It's a Key User with number BP=227.
-> At transaction bp at the tab identification: CRM001 // External System Identifier // SMG 0020276689 010 ZTEST
->It isn't message processor, because ZTEST SAPUSER is only to create messages.
->It isn't registered at transacctn AISUSER because it isn't going to send messages to SAP.
At the next step, I loggon in solution manager system(SID=SMG) with ZPRUEBA3 SAPUSER to crm_dno_monitor transaction, I select the message just created by ZTEST SAPUSER, and I view Reported by: ZTEST and I fill field Message Processor with SAPUSER ZPRUEBA3.So,I fill data at Reference->Information for SAP but this data It isn't save and when I send the message to SAP selecting actions button appears a pop-up:
You do not have authorization to Send or Compare a notification
Message no. DNO031
ZPRUEBA3 SAPUSER is:
-> Dialog SAPUSER created at Satellite System Manager VAR de GRUPOTEC
-> Roles: ZAP_SV_SOLUTION_MANAGER, ZSAP_SUPPDESK_ADMIN, ZSAP_SV_FDB_NOTIF_BC_ADMIN and profiles SAP_ALL y SAP_NEW
-> It's a Key User with number BP=227.
-> At transaction bp at the tab identification: CRM001 // External System Identifier // SMG 0020276689 010 ZTEST
-> a key user and message processor user.
->It ist registered at transacction AISUSER.
And ZPRUEBA3 SAPUSER works perfectly, If I create a support message (help-> ceate support message) with this user and I edit the message with crm_dno_monitor transaction I can fill data at information to SAP tab and send the message to SAP succesfully. For the S-user related with ZPRUEBA3 at AISUSER transaction, minutes after appears the message created.
The user which appears at the field "Reported by", ¿must be registered at AISUER transaction, too?
Thanks and Regards
Raul