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CRM Testing


I m looking for CRM testing, I dont know how to start....

Pls give me some fundamentals....If ur help in this regds really appreciated.... thnx.

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  • Posted on Jul 24, 2008 at 06:06 AM

    Hi Prerna,

    As CRM is mostly Customer specific platform where we maintain all the activities and transactions related to that specific customer to view , maintain & enhance the customer lifetime value.

    For testing of this application ,try & test every activity & transaction and check its look & feel also.

    Write test cases accordingly.



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    • Former Member

      Hi Prerna,

      You can divide CRM 2007 testing into two sections:-

      a) Functionality testing=This will cover the basic functionality that SAP provides. You should have complete functional knowledge to test the standard CRM business process in all the three modules-SALES,SERVICE and MARKETING.

      b) UI testing=Here comes the usability part.How the new UI is user-friendly and basic UI input validations.

      Hope this gives you some pointers to start with!



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