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Former Member

Support question and observation

When I call the listed 866 number for support it one ring picks up to hold with no message.. The music isn't all that bad, but there is zero indication ever of a potential pickup in the near future.

I would like to apply service patches to Crystal XI V 11.0.0.1282

I am not a service contract customer, will I be able to get an account to download service packs or is that a support contract feature.

Never had so much problem downloading Crystal fixes and or patches before, used to take about a few minutes.

TIA

Phil

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1 Answer

  • Posted on Jul 23, 2008 at 07:09 PM

    Phil, apologies for the phone system However, with the latest changes to our support, there is no actual support phone number any more. There are customer service numbers:

    1-800-677-7271

    1-800-877-8234

    and emails:

    Americas: "support.bosapamerica@ sap.com"

    EMEA: "support.bosapemea@ sap.com"

    APJ: "support.bosapasia@ sap.com "

    (remove the spaces)

    You can also obtain a single case support contract from here:

    http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage∥entCategoryID=&categoryID=11522300

    However trying the forums first will be the best thing to try.

    SP for CR XI r1 is here:

    https://smpdl.sap-ag.de/~sapidp/012002523100006008952008E/crXIwin_sp4.zip

    Ludek

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