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Former Member

C4C Contact update using webservice

Hi All,

We are pulling up the contacts in C4C to MDM system and pushing the data back to C4C after cleansing the data. For now, we just want to update an extension field which is an ID field from MDM to be updated to C4C contact.

I used the Manage contact web service (ContactBundleMaintainRequest_sync_V1) but i get the error DATREF_NOT_ASSIGNED

My questions are

1. Can we update the contact which is created internally in C4C and update again from the external system?

2. What is the below error mean? and how to solve this problem.

Input message

http://schemas.xmlsoap.org/soap/envelope/"

<glob:ContactBundleMaintainRequest_sync_V1> <BasicMessageHeader></BasicMessageHeader> <Contact actionCode="04">

<InternalID>1000204</InternalID>

<ns2:MDMUniqueId >1001</ns2:MDMUniqueId>

</Contact> </glob:ContactBundleMaintainRequest_sync_V1> </soapenv:Body> </soapenv:Envelope>

Error response

http://schemas.xmlsoap.org/soap/envelope/"> soap:Server RABAX occurred on server side http://www.sap.com/webas/710/soap/runtime/abap/fault/generic"> 20180228 214700 DATREF_NOT_ASSIGNED

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1 Answer

  • Best Answer
    Mar 01 at 01:42 AM

    Dear Prem

    There is a dump getting generated in C4C system as per the error "Server RABAX occurred on server side"

    We request you to create a ticket from C4C tenant and sen it to SAP

    Thanks and Regards

    Sikander

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