C4C Contact update using webservice

[former_member15983]

Hi All,

We are pulling up the contacts in C4C to MDM system and pushing the data back to C4C after cleansing the data. For now, we just want to update an extension field which is an ID field from MDM to be updated to C4C contact.

I used the Manage contact web service (ContactBundleMaintainRequest_sync_V1) but i get the error DATREF_NOT_ASSIGNED

My questions are

1. Can we update the contact which is created internally in C4C and update again from the external system?

2. What is the below error mean? and how to solve this problem.

Input message

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" <soapenv:Header/> <soapenv:Body>

<glob:ContactBundleMaintainRequest_sync_V1> <BasicMessageHeader></BasicMessageHeader> <Contact actionCode="04">

<InternalID>1000204</InternalID>

<ns2:MDMUniqueId >1001</ns2:MDMUniqueId>

</Contact> </glob:ContactBundleMaintainRequest_sync_V1> </soapenv:Body> </soapenv:Envelope>

Error response

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <soap:Fault> <faultcode>soap:Server</faultcode> <faultstring xml:lang="en">RABAX occurred on server side</faultstring> <detail> <sap:Rabax xmlns:sap="http://www.sap.com/webas/710/soap/runtime/abap/fault/generic"> <SYDATUM>20180228</SYDATUM> <SYUZEIT>214700</SYUZEIT> <ERRORCODE>DATREF_NOT_ASSIGNED</ERRORCODE> </sap:Rabax> </detail> </soap:Fault> </soap:Body> </soap:Envelope>

[former_member272234 · Accepted solution]

Dear Prem

There is a dump getting generated in C4C system as per the error "Server RABAX occurred on server side"

We request you to create a ticket from C4C tenant and sen it to SAP

Thanks and Regards

Sikander