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Former Member

Problem with Crystal Report Job Server Destinations

I am using Crystal Reports XI Server and I am having problems with scheduling. I believe that the problem is that I have not enabled any destinations under the Crystal Reports Job Server. The following is an observation list:

-Enabled and set up all destinations for other servers, such as the Destination Server.

-Have been able to use Infoview to directly email, inbox, and file save reports in different formats (I believe the Destination Server controls this, right?)

-All servers are enabled in the Central Configuration Manager

-Have been able to go into the Crystal Reports Job Server within the CMC, but I DO NOT FIND ANY destinations to enable (why is this?)

-Have not been able to schedule an instance of any report (neither email, nor inbox, nor file, ...nothing)

Could somebody please help me with this? Is this a limitation to the Crystal Reports XI Server vs the Enterprise edition? Is there something else I am missing? I have never been able to successfully schedule a report.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 23, 2008 at 10:09 AM

    The Destination Job Server is used when users send either objects or instances to various destinations. The Destination Job Server does not process any Crystal Webi or Deski reports which have been scheduled. This task is handled by the Deski, Webi and Crystal report Job Server.


    If you wish to schedule e.g a Webi report and save it to a file destination you need to configure and enable the "unmanaged disk" destination for your webi job server. (CMC - Servers - Webi Job Server - destination tab)

    Make sure you restart your service in the CCM afterwards.

    Wen scheduling your webi report choose destination - file location and make sure you set the format to Excel or Adobe Acrobat as Webi documents in XIR2 can't exist outside the managed CMS environment.

    I'm not sure about the licensing. Perhaps someone else can give some input. IN BOE however the destinations are in CMC - Servers - Webi Job Server - destination tab.

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    • Former Member

      Thank you for the input, but I have not yet solved my problem. Please allow me to provide some additional information which may give more hints:

      I have Crystal Reports XI Server R2 installed as 5 named user license (version that comes with developer)

      The following servers are enabled in CMC (which is all of them)




      -DomainNameSQL.destinationjobserver (has all destinations enabled)


      -DomainNameSQL.ListofValuesJobServer (no destination tab)


      -DomainNameSQL.programjobserver (has all destinations enabled)


      -DomainNameSQL.reportjobserver (has destinations tab, but there are no destination entries to enable! Object type is: CrystalEnterprise.Report and detail:

      . Details: %2.'

      These are the ONLY two event IDs that appear after I schedule the report instance. No other events occur.

      Are there any other logs that I can check? How do I look up what event ID 45387 and 45385 are?


  • author's profile photo Former Member
    Former Member
    Posted on Jul 25, 2008 at 10:06 AM

    Hello Chris,

    with the CR Server version you are able to schedule only Crystal Reports, no Deski or Webi.

    This is a limitation of the product.

    To schedule Webi or Deski documents you would need the full enterprise edition.

    If you cannot schedule in the CMC, do you get any error message ? Which ?

    Have you switched logging for the Job server on ?

    Can you see if the log files give you any hint ?

    Please see [here|] useful docu about BOE products including online manuals for CR Server. An install guide you will find [here|].

    Please get other manuals when you choose Crystal Reports Server in the product list

    Thanks a lot


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