on 07-22-2008 3:47 PM
Hi All,
Major diffrences between B2C and B2B in internet sals.
Lakshmi
Hi,
The major difference is authorizations. B2B Having no self regestration, but in B2C self regestration is possible.
B2C
When a customer registers in the Web shop the system creates a user master record for the customer in SAP CRM and uses a reference user to determine the authorization roles for the B2C Web shop customer.
B2B
Whereas in CRM Web Channel B2B the Web shop manager and superusers have control of user creation, in the B2C scenario the system takes over once the system administrator has fulfilled his tasks.
Regards
Srinu
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Lakshmi Hi,
below are the difference b/w B2B and B2C scenario.
B2C:
Registration as Consumer
Product Recommendations
Quick search in Product Catalog
Compare Products
Product Configuration
Price Information
Save data and call up shopping basket
Delivery address can be changed (Header Level)
Several payment methods can be supported (Invoice,cash on delivery,credit card)
B2B:
Personalized view
Product Recommendations
Customer specific pricing in web Catalog and basket
Quick search in Product catalog
Compare Products
Quick order entry
Product configuration
Online availability check in product catalog
Order templates
Save data and call up shopping basket
Delivery addresses,type,and date can be set on item and header level.
Allot the points,If it helps!!
Regards,
Sathya.
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Hi
Lakshmi
In Internet Sales
In B2C...
The customer has to register himself
Product Recommendations are possible
We can search and compare the products quickly
Product and pricing information is available
Delivery address can be changed at header level only
Several payment methods are allowed
We can choose the delivery type
Later even can search the same order and check the status
In B2B..
Personalised views are possible
Customer specific pricing as per earlier agreement with thitye company
Online availability check in catalog for product availability
Order templates for different scenarios
Delivery address and type can be changed at item level too
Payment based on the terms during the agreement
Display of quotations, contracts, invoices, credit memos and down payments
Even we can request for quotation, contracts and its notifications online
Batchwise inputs like batchwise specifications, prices etc.
and the live web collaborations
hope it gives some clarity
regards
venugopalrao
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Hi,
For B2B we have to register and B2C that is not required.
Thanks
Lakshmi
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