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Former Member
Jul 22, 2008 at 11:43 AM

For a Missed Deadline how do i maintain specific Escalation Rules?

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Hi guys

my requirement is as follows

u2022 After 7 calendar days send a reminder e-mail to approver.

u2022 After 10 calendar days send an escalation e-mail to supervisor. The supervisor is determined through by the same cost centre but the next higher net value.

u2022 After 13 calendar days send an escalation e-mail to account payables. This will give enough time to account payables to make sure that the invoice is paid on time.

as seen i need to trigger the missed deadlines based on several rules. First time i must trigger after 7 days and then after 10 days and then after 13 days. How can i achieve this? in the task i can give only one missed deadline that is say for example 7 days. How do i give 10 and 13 days respectively in thw workflow? any suggestions?