Sender e-mail

[Former Member]

Hi Guys,

I have to change the sender e-mail to Contact line when mails are triggered in service desk application of solution manager(crm_dno_monitor).

Please tell me how can i change it..

Regards,

Abhishek

[marc_resch · Accepted solution]

Dear Abhishek R,

the following link shows you a way to slove your problem:

https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7485. [original link is broken] [original link is broken] [original link is broken]

For changing the sender you have to create an organisation and you need keywords to createing rules. An example is, you change the adresses in dependence of the system or the component, module like SV-SMG, BC-SRV-REP.

Best Regards

Marc

[Former Member · Accepted solution]

Hi Marc,

The issue is that.

A person logs in and creates a ticket on behalf of someone who has a problem.

A mail gets triggered to the guy who had the problem.The From email address will have the id of the guy who created the ticket..

Now whoever creates the ticket the from email address should retain a constant address called "HR CONTACT LINE"

Abhishek

[Former Member · Accepted solution]

Hey Abhishek,

I have never tried it myself... You can try this option...

Standard class CL_DOC_PROCESSING_CRM_ORDER and its Method CRM_SRVORDER_EXEC_SMART_FORM is used to send Emails.... This classed interface has parameters called IS_MAIL_SENDER... This is where you need to enchance.....

You need to find out where is class is called by SAP.... Then pass appropiatate parameters to this class...

This is one way of doing it.. Another way would be to use Method call as the processing type in a new action for sending the Email..... Here you can appropiately pass the sender email...

One more way would be Changing the SAP standard class and modify the IS_MAIL_SENDER and then pass this to the FM call of the smartform....

Inspire by rewarding..

Revert for any clarifications..

Regards,

Anand

[Former Member]

Hi Abhishek,

Have you found a solution for your issue?

If yes, could you please share as I'm also trying to get this done.

Best regards,

Roel

[Former Member]

Hi Abhi,

what is the solution plz share..I also have the same requirment but could not yet resolved it.

[Former Member]

Hi,

Change the mail ids from user ID using transaction SU01.

And also you can change the mail ID from the BP of the currently logged in user.

reward if it helps.

regards,

mahantesh

[Former Member]

Hi Mahantesh,

This should happen at runtime the mail should get triggered by whoever but the from address must have a constant Name.

Abhishek